need drivers and bios for my laptop

[phillbear]

there are none listed and I assume using the previous version will have bad results. I am trying to upgrade my hard drive and do a fresh install but i wont let me without the drivers and bios updates....what should I do?

[Paul_Tikkanen]

Here is the driver support page for your notebook:

HP Laptop PC 14s-dq2000 Software and Driver Downloads | HP® Support

If you are trying to install W11, you need to load the Intel storage controller drivers during the installation process since your notebook has an Intel 11th generation core processor.

I zipped up and attached the Intel storage controller drivers below so Windows can find the drive.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the W11 installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next and if those are the right drivers Windows should find the drive and install.

[phillbear]

This did not work intruded putting them on separate thumb drives as well and it didn't then either. Does boot security need to enabled or disabled and in what order should I have the boot sequence?

[Paul_Tikkanen]

Secure boot enabled.

No need to change any boot order settings.

You turn on the PC, immediately tap the ESC key to get the menu of options.

Select the F9 boot options menu and then select the USB flash drive and press the enter key.

If the PC came with Windows from HP, use another PC to create a bootable USB recovery drive with the HP cloud recovery tool.

Here is an info link for how to use the utility:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Apps

You have to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

You will have to figure out exactly what your specific notebook's product number is.

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

After you determine the product number you have to include the #ABA as well in the recovery tool's search window.

[phillbear]

So If Ive made back up image of my old hard drive via windows back up on an external hd would I be able to get that into the new install on the new one? If so what are the steps for that? I appreciate your help immensely by the way thank you!