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a_abdoo87
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need technicians for my laptop to be checked.

Microsoft Windows 10 (64-bit)

my labtops got many problems such as:

- cant shout it down. 

- bring some noise from cpu or fan.

- battery life become too short (1-2 hour).

- labtop become very slow even using microsoft word or PP...etc. 

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Message 2 of 5
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HP Recommended

need technicians for my laptop to be checked.

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

The shutdown problem may be due to some corrupted software.
Restart in safe mode, and run sfc /scannow.
I suggest you make backups and recovery media, and consider a clean re-install.

 

https://www.microsoft.com/en-gb/software-download/windows10

 

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
a_abdoo87
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Message 3 of 5
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need technicians for my laptop to be checked.

hi.. i did the steps .. but seems the problem still the same. it is better to send technicians to check. TQ

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need technicians for my laptop to be checked.

Return it for a Refund.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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Message 5 of 5
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HP Recommended

need technicians for my laptop to be checked.

@a_abdoo87 

As far as I know, HP does not send technicians to customer locations to repair PCs. HP is not in the PC repair business.

If you want to PAY for Tech Support, then I suggest you check directly with HP Customer Support to see if this is even possible in your region.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501. 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation