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- HP Community
- Notebooks
- Notebook Software and How To Questions
- neither facial recognition nor finger prints

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09-25-2024 06:37 AM
Welcome to the HP English Community --
Both of these upgrades are optional features in the model series.
That means, not every model in the series includes one of both of the options.
Business / Commercial class systems are often built either CTO (Custom-to-Order) or perhaps purchased with a pre-selected bundle of options and features. Each optional feature adds to the cost of the machine.
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Fingerprint Reader
Maintenance and Service Guide HP EliteBook 840 14 inch G11 Notebook PC
Fingerprint reader first mentioned on Pages 11-12
Part number and installation procedure on Pages 49-50
Check the Device Manager
No section for Biometric Devices = No fingerprint reader detected (installed) in the hardware
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Camera
Facial Recognition requires the IR (Infrared) camera.
Not every model in the series includes the IR camera.
Maintenance and Service Guide HP EliteBook 840 14 inch G11 Notebook PC
The camera is first mentioned on Pages 2 and 8
Search the document for "camera" to read about camera options and features.
Page 2
Audio and video Camera, wide field-of-view, dual-array digital microphone (select products only)
5 MP camera
5 MP + IR
Camera privacy cover
Dual speakers
Microphone (dual array)
Discrete amplifiers
Check the Device Manager for the camera and type installed in your computer.
NOTE: The actual wording might vary from the example.
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References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
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OR
HP EliteBook 840 14 inch G11 Notebook PC
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