neither facial recognition nor finger prints

[bu14342]

neither facial recognition nor finger prints on my hp elitebook  840 G11

[Dragon-Fur]

@bu14342 

Welcome to the HP English Community --

Both of these upgrades are optional features in the model series.

That means, not every model in the series includes one of both of the options.

Business / Commercial class systems are often built either CTO (Custom-to-Order) or perhaps purchased with a pre-selected bundle of options and features.  Each optional feature adds to the cost of the machine.

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Fingerprint Reader

Maintenance and Service Guide HP EliteBook 840 14 inch G11 Notebook PC

Fingerprint reader first mentioned on Pages 11-12

Part number and installation procedure on Pages 49-50

Check the Device Manager

No section for Biometric Devices = No fingerprint reader detected (installed) in the hardware

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Camera

Facial Recognition requires the IR (Infrared) camera.

Not every model in the series includes the IR camera.

Maintenance and Service Guide HP EliteBook 840 14 inch G11 Notebook PC

The camera is first mentioned on Pages 2 and 8

Search the document for "camera" to read about camera options and features.

Page 2

Audio and video Camera, wide field-of-view, dual-array digital microphone (select products only)
5 MP camera
5 MP + IR
Camera privacy cover
Dual speakers
Microphone (dual array)
Discrete amplifiers

Check the Device Manager for the camera and type installed in your computer.

NOTE:  The actual wording might vary from the example.

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References / Resources

HP Device Home Page - References and Resources

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HP EliteBook 840 14 inch G11 Notebook PC  

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