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HP Recommended

neither facial recognition nor finger prints on my hp elitebook  840 G11

1 REPLY 1
HP Recommended

@bu14342 

 

Welcome to the HP English Community --

 

Both of these upgrades are optional features in the model series.

That means, not every model in the series includes one of both of the options.

 

Business / Commercial class systems are often built either CTO (Custom-to-Order) or perhaps purchased with a pre-selected bundle of options and features.  Each optional feature adds to the cost of the machine.

 

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Fingerprint Reader

 

Maintenance and Service Guide HP EliteBook 840 14 inch G11 Notebook PC

Fingerprint reader first mentioned on Pages 11-12

Part number and installation procedure on Pages 49-50

 

Check the Device Manager

No section for Biometric Devices = No fingerprint reader detected (installed) in the hardware

 

DragonFur_0-1727187152588.png

 

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Camera

 

Facial Recognition requires the IR (Infrared) camera.

Not every model in the series includes the IR camera.

 

Maintenance and Service Guide HP EliteBook 840 14 inch G11 Notebook PC

The camera is first mentioned on Pages 2 and 8

Search the document for "camera" to read about camera options and features.

 

 

Page 2

Audio and video Camera, wide field-of-view, dual-array digital microphone (select products only)
5 MP camera
5 MP + IR
Camera privacy cover
Dual speakers
Microphone (dual array)
Discrete amplifiers

 

Check the Device Manager for the camera and type installed in your computer.

 

NOTE:  The actual wording might vary from the example.

 

DragonFur_0-1727014554460.png

 

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References / Resources

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP EliteBook 840 14 inch G11 Notebook PC  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.