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- HP Community
- Notebooks
- Notebook Software and How To Questions
- new laptop setup

Create an account on the HP Community to personalize your profile and ask a question
07-19-2024 08:26 PM
I chose wrong keyboard at setup. It's sent me to connect to my network but my keyboard isn't typing the letters to my network password. So I can't get past the connection screen and there's no option to go backwards or start over.
07-22-2024 06:48 AM
Hi @MMoonlight,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with setting up your new Laptop.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Please share the image of the screeen on which it is stuck.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee