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‎07-19-2024 08:26 PM

HP Recommended

I chose wrong keyboard at setup. It's sent me to connect to my network but my keyboard isn't typing the letters to my network password. So I can't get past the connection screen and there's no option to go backwards or start over.

Category:
1 REPLY 1

‎07-22-2024 06:48 AM

HP Recommended

Hi @MMoonlight,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with setting up your new Laptop.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Please share the image of the screeen on which it is stuck.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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