• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-06-2022 02:34 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)
Operating System: Microsoft Windows 11

New laptop purchased yesterday- should have 12months warranty

Product registered but shows only has 5 months of warranty remaining- no option online to query this.

 

any suggestions appreciated. Thanks

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2022 07:44 AM

HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the longer the PC remains unsold from the date of manufacture, the less time remains on the warranty.

 

The only suggestion I can offer would be to begin at the link below to contact HP in order to get the warranty start and end dates adjusted.

 

Contact HP. How may we help you? | HP® United Kingdom

 

HP used to have a procedure to do this online, but folks are indicating there is no longer a link to dispute the warranty.

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-06-2022 07:44 AM

HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the longer the PC remains unsold from the date of manufacture, the less time remains on the warranty.

 

The only suggestion I can offer would be to begin at the link below to contact HP in order to get the warranty start and end dates adjusted.

 

Contact HP. How may we help you? | HP® United Kingdom

 

HP used to have a procedure to do this online, but folks are indicating there is no longer a link to dispute the warranty.

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.