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whillhouse
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no advanced power settings for processor min/max state

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041

 

System Model HP Spectre x360 Convertible 15-df1xxx

System SKU 7UT64UA#ABA

 

no advanced power settings for processor min/max state.


Following these instructions to optomize computer for Native Instruments software (Issue: audio dropouts)
refer to section 3.2.2.  on Speedstepping:

Windows Tuning Tips for Audio Processing – Native Instruments (native-instruments.com)

 

Specific power Instructions are in section 4.5.1. called Power Plan Settings and require adjusting Processor to run at a consistent speed with no throttling. These power options are not available in either the BIOS nor the advanced power settings.

 

 

SYSTEM INFORMATION
_________________________________________________________________________________________________________
OS version: Windows 10 , 10.0, build: 19041 (x64)
Hardware: HP Spectre x360 Convertible 15-df1xxx, HP, 863F
CPU: GenuineIntel Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz
Logical processors: 8
Processor groups: 1
RAM: 16105 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2304 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.

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praveenbv
HP Support Agent
HP Support Agent
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Hi@whillhouse, Welcome to the HP Support Community!

 

I reviewed your post and I understand that overclocking is not working on the HP Spectre x360 Convertible 15-df1xxx,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Based on the specifications of your computer, I see that the overclocking feature is not supported on the computer. Please refer to the below article for more information.

 

https://support.hp.com/in-en/document/c05387497

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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whillhouse
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The support article referenced in your reply refers to Omen gaming hub. I do not use this Software. 

 

I'm not looking for help regarding overclocking. I'm looking for help regarding not underclocking.

 

LatencyMon app reported:

The CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings.

 

This "underclocking" appears to be causing audio dropouts in my live music production.

 

I never imagined USB audio interface stability would be  a function of variable cpu clock speed... 

This is the real issue I'm having...

 

I also am a bit perplexed that there's no way to control this in the bios or with windows 10 OS. And on top of that, I'm hearing that even third party applications like Omen gaming hub can't be used either?

 

So do I need to return my computer and look for another?

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praveenbv
HP Support Agent
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@whillhouse,

 

Proceeser on the computer or notebook automatic  based on the application utilization  or while playing the gaming 

 

As I understand the PC has a slow performance on your new HP laptop,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you attempt a system restore to an earlier known working date?

Have you performed a hardware test using the HP Diagnostics tool? (Click here, for instructions if you haven't).

 

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Alternatively, you can also go through this link: HP PCs - Computer Locks Up or Freezes (Windows 10, 

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