not able to add bluetooth device

[rajanmumbai]

not able to add bluetooth devices. 

[Hawks_Eye]

Hi @rajanmumbai 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I understand how inconvenient it feels when Bluetooth devices won’t connect. Before we move into any steps, let’s carefully gather the details so we can pinpoint what’s happening.

Could you share a bit more about:

• The exact HP product model you’re using.
• What version of Windows 11 is installed (for example, 21H2, 22H2, or 23H2).
• What type of Bluetooth device you’re trying to add (headphones, mouse, phone, etc.).
• Do you see the device listed during pairing, or does it not appear at all?
• Has Bluetooth worked previously on this laptop, or is this the first time you’re trying to use it?
• Are there any error messages or unusual behavior when you attempt to connect?

With these details, we’ll be able to isolate whether the issue is with the Bluetooth hardware, drivers, or the device you’re trying to pair.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.