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afrez5
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note book not recognizing my finger print and forgot password.

HP envy touchsmart 15 note book
Microsoft Windows 7 (64-bit)

I have a HP envy touch smart 15 note book.   I have used finger print access for years, it has stopped working. I have forgot  my password and I am locked out.

 Is there a way to get back or reset my computer?

 

thanks

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HP Recommended

note book not recognizing my finger print and forgot password.

@afrez5

 

If you are locked out, then you need to perform a System Recovery to Factory Settings. Please try these steps

 

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 7 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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