numeric keypad keys 4-6 stopped working

[skister77]

Keys 4-6 on the numeric keypad stopped working.  Its a laptop fyi

Mark

[Nal_NR]

Hi @skister77,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the keyboard.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc

Meanwhile, you may refer to this document run the test, and see the results. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[skister77]

I updated the bios and mouse and keyboard drivers and still not working

model - 15-dy2702dn

sn - 5cd3145xmw

Mark

[Nal_NR]

Hi @skister77 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!