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‎11-06-2025 02:59 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T6AV)
Operating System: Microsoft Windows 11

numlock icon onscreen not showing up suddenly instead a textbox display appers instead of icon how to resolve that. It is that unique feature which we are satisfied and want it throughout my journey with this laptop usage.

1 REPLY 1

‎11-10-2025 11:41 AM

HP Recommended

Hi @rajesh0710,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Omen 16 laptop is no longer showing the Num Lock on-screen icon, and instead a textbox appears when toggling it. Let’s go through a few steps to check what could be causing this.

Restart the HP Hotkey Support service

Press Ctrl + Shift + Esc to open Task Manager.

Go to the Startup tab and check if HP Hotkey Support or HP System Event Utility is enabled.

If it’s disabled, right-click and choose Enable, then restart your laptop.

Reinstall HP Hotkey Support software

Open the Run box (Windows + R) and type appwiz.cpl, then press Enter.

Uninstall any existing HP Hotkey Support or HP System Event Utility software.

Visit HP’s official support website, enter your laptop’s model number, and download the latest version of HP Hotkey Support.

Install it and restart the system to check if the icon appears again.

Reset On-Screen Display settings

If the icon still shows as a textbox, it may be due to the OSD mode setting.

Reinstalling HP Hotkey Support usually resets this to the default icon display.

After reinstalling, press the Num Lock key again to verify if the classic overlay icon returns.

Check for recent Omen Gaming Hub updates

Updates from Omen Gaming Hub can sometimes override the OSD feature.

If the issue started after an update, reinstall HP Hotkey Support once more after the Gaming Hub update to restore the original overlay.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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