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OMEN 16 inch Gaming Laptop PC 16-ap0000 (BL6K2AV)
Microsoft Windows 11

a month ago I updated my nvidia drivers and experienced BSODs with kernel_power_state_failures and using WinDbg, have determined it to be a nvidia - hp - gpu sleeping issue where the rtx 5060 seems to take too long to sleep, as while actively using said card, it's stable. However doing idle activities such as yt, it will crash within 2 hours. Is this type of issue even covered under warranty/can be even fixed under warranty, as it seems to be a software issue? Rolled back drivers all the way to jan 27, 2026, and its stable. I just want to know if anyone has had similar issues (i've seen some posts about this, but since I got my laptop feb of 2026, idk if this is a regularity).

3 REPLIES 3
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Hi  @Maeyr 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

I understand your concern and thank you for providing such detailed information about the troubleshooting you've already completed, 

I appreciate the troubleshooting you've already performed, testing multiple NVIDIA driver versions. It certainly helps narrow down the cause.

 

Based on what you've described, the fact that the system remains stable under GPU load but experiences KERNEL_POWER_STATE_FAILURE BSODs during idle or low-power states, and that rolling back to the January 2026 NVIDIA driver resolves the problem, does point more toward a driver, firmware, or power-management compatibility issue rather than a hardware failure.

 

Regarding your warranty question, If the issue is caused by a software or driver conflict, it would generally not be considered a hardware defect. However, HP Support can still assist with troubleshooting, BIOS/firmware validation, driver recommendations, and diagnostics while the device is under warranty.

If HP diagnostics or service technicians determine that an hardware component is contributing to the problem, any covered hardware repairs would be handled according to the terms of your warranty.

 

In the meantime, since the January 2026 driver appears stable, continuing to use that version may be a reasonable workaround until a newer NVIDIA or HP-validated driver resolves the issue.

If you haven't already, Kindly let us know the current BIOS version and the NVIDIA driver version 

And also kindly confirm whether the crashes occur on both battery and AC power
Have you tried testing the UEFI test If HP Hardware Diagnostics reports any failures - (Link for steps - click here )

 

I hope this helps. 

I'm an HP Employee.


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F.13 Bios. Driver was 591.86. Now I've decided to only run this in dGPU mode, which had a rather funny conclusion. The 591.86 driver would not boot without the iGPU booting for it. So the newest 610 nvidia driver boots by itself, so problem A is solved by problem B which itself is solved by problem A. However I do not know if running only in dGPU is stable (it should as it's initial problems started with gpu switching -irp blocked / nvidia refusal to respond to sleep request).

HP Recommended

Hi @Maeyr,

Thank you for the  update and for sharing your findings. It's good to hear that updating to the NVIDIA 610 driver appears to have resolved the boot issue when running in dGPU-only mode.  

From your description, the original symptoms involving GPU switching, IRP block errors, and the NVIDIA driver not responding to sleep requests do suggest that the issue may have been related to the interaction between the integrated GPU (iGPU) and dedicated GPU (dGPU) during power state transitions. Running the system in dGPU-only mode can sometimes avoid these switching-related conflicts.

Since you have only recently switched to dGPU-only mode with the newer driver, we would recommend monitoring the system if any Blue Screen (BSOD) occurrences.

 

If the system remains stable through several sleep/wake cycles and normal daily usage, that would be a positive indication that the current configuration is functioning as expected.


We appreciate you sharing the results of your troubleshooting. Kindly continue to monitor the system and let us know if you encounter any further instability or new symptoms. We'll be glad to help review the next steps if needed.

Regards

Deep_World

 

I'm an HP Employee.


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