eyelean Student
Student
1 0 0
Message 1 of 3
1,057
Flag Post
HP Recommended

Solved!

office 365 product key lost

hp stream 13 c105tu
Microsoft Windows 10 (64-bit)

unable to re-install Office 2013 as you have forgotten the Microsoft Account which was registered with the product.

2 REPLIES
Associate Professor
Associate Professor
1153 69 135
Message 2 of 3
1,036
Flag Post
HP Recommended

Solved!

office 365 product key lost


@eyelean wrote:

unable to re-install Office 2013 as you have forgotten the Microsoft Account which was registered with the product.


Hi,

 

You should call Microsoft support regarding your concern.

 

Microsoft800-642-7676
Microsoft Activation 8AM and 10PM ET866-530-6599

 

Cheers!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Provost Provost
Provost
14446 1348 3202
Message 3 of 3
1,029
Flag Post
HP Recommended

Solved!

office 365 product key lost

eyelean

 

Ever since Office 2013, Microsoft has distributed Office products in two different "versions".

The first is similar to what they did previously, with the software installed locally on your PC, using a product key that came with the product. When done, that product key is stored locally in your PC, in the registry. This means that you can use a variety of registry scanning tools to retrieve that product key later -- should you need it.

The second is something new known as Click to Run (abbreviated CTR). In this case, you download the installation package from Microsoft, install it, and use the product key obtained from Microsoft. With the CTR version, the product key is NOT stored on your local machine, but instead, in your account at Microsoft. There is no way to retrieve the product key from your machine because it simply is not stored there.

IF you had the second version, the ONLY way to get the product key, is from your MS account.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation