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Terry94
New member
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Message 1 of 3
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officejet 3835 will not scan

HP Recommended
Dell xps 13
Microsoft Windows 10 (64-bit)

hp oj 3835 will not scan.  It passes the wireless network test, all tests.  It prints fine but it will not scan.  It is connected wirelessly.

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banhien
Level 19
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Message 2 of 3
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HP Recommended

@Terry94 

 

Have you installed printer software and drivers to your computer yet ? You have to do that first.

 

Other option is to use HP Scan Extended using the following software


     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


  (a) Hit Win key,
  (b) Scroll down to HP group/folder,
  (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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Terry94
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Message 3 of 3
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HP Recommended

I uploaded the hp smart program and that fixed it.  Obviously I had already  loaded the program/drivers before I had the problem.  Thank you.

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