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officejet 3835 will not scan

HP Recommended
Dell xps 13
Microsoft Windows 10 (64-bit)

hp oj 3835 will not scan.  It passes the wireless network test, all tests.  It prints fine but it will not scan.  It is connected wirelessly.

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HP Recommended



Have you installed printer software and drivers to your computer yet ? You have to do that first.


Other option is to use HP Scan Extended using the following software

Once it's downloaded and installed, for Windows 10:

  (a) Hit Win key,
  (b) Scroll down to HP group/folder,
  (c) Double click "HP Scan Extended"

You can put a shortcut on Taskbar or Desktop


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HP Recommended

I uploaded the hp smart program and that fixed it.  Obviously I had already  loaded the program/drivers before I had the problem.  Thank you.

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