omen 16 gaming laptop

[Goldenoreo]

i recently ran into a problem with my omen 16 laptop. the fps had randomly capped out at 60 when it before use to cap out at 144. does anyone know any solutions.

[ub6424]

Hello @Goldenoreo 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Goldenoreo]

i

[Goldenoreo]

i cpuldnt find other devices in device manager

[ub6424]

Hello @Goldenoreo 

---

@Goldenoreo wrote:

i recently ran into a problem with my omen 16 laptop. the fps had randomly capped out at 60 when it before use to cap out at 144. does anyone know any solutions.

---

Since when does this performance problem occur ? We should check the Windows update history.

Please send screenshot of <Windows update history>

How to view update history on Windows 11

Kind regards

[Goldenoreo]

this problem started on friday the 21st 

[ub6424]

---

@Goldenoreo wrote:

this problem started on friday the 21st 

---

Hello @Goldenoreo  

Use Windows System Restore to return to the restore point <= 21/10/2022

(before the error occurred).

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

Kind regards