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Danial1383
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omen command center key

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Hi,I have an OMEN by HP - 17-an101tx and omen command center key on the keyboard does not work after update. i did reinstal omen command center,hp system event utility and OMEN Command Center SDK Package and update all of drives and windows and bios version but all of these did not have any effect. if someone can help me i will be so appreciate.

bios version : F10

windows version : 1909

OS version :18363.815

Omen Command Center version:10.0.16.0

OMEN Command Center SDK Package version : 1.0.19 Rev.B

 

 
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KrazyToad
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@Danial1383

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a System Recovery and that should fix it

 

Please refer to this Link: https://support.hp.com/in-en/document/c04758961

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Danial1383
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thank you for your reaply

i did this and recover recently windows version but it does not have effect.

i think this problem will solve in next version if HP have seen this massage.😌

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KrazyToad
HP Support Agent
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@Danial1383

 

Thanks for keeping me posted

 

I see you had another Thread going where you managed to resolved this issue

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/bios-update/m-p/7587003#M57025...

 

Note: I'm posting the Link here so that other customers can benefit from this solution you found out

 

Thanks once again 😊

KrazyToad
I Am An HP Employee

Danial1383
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👍🌺@KrazyToad

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Echo_Lake
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@Danial1383

 

Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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