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clttech
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outlook 2016 and windows 10 hangs

HP Spectre x360
Microsoft Windows 10 (64-bit)

Since Windows 10 and office updates, outlook continues to pause, freeze when typing a message.  I have tried to turn off hadware accelaration, make sure all files are updated, BIOS and drivers have need updated. Uninstall and reinstall office, created a new profile made execptions in windows defender for office files.  Any suggestions?

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outlook 2016 and windows 10 hangs


@clttech wrote:

Since Windows 10 and office updates, outlook continues to pause, freeze when typing a message.  I have tried to turn off hadware accelaration, make sure all files are updated, BIOS and drivers have need updated. Uninstall and reinstall office, created a new profile made execptions in windows defender for office files.  Any suggestions?


Hello @clttech 

 

Thank you for posting in the HP Support Community.

 

Great troubleshooting steps you have done. Very extensive. However, you haven't done the most important part - removing the updates which caused this problem.

 

Here is an interesting article which I suggest you read >> https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10

 

- Make sure you uninstall all recently delivered updates for Windows and/or Office

- Use the Microsoft tool to hide them for at least 35 days (hopefully, after that they will not be faulty)

 

 

I hope this helps. Let me know how it goes.

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