• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)
Microsoft Windows 11

Outlook is not synching emails

 

1 REPLY 1
HP Recommended

@BobS1154, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

1. Check Internet Connection

Ensure your laptop has a stable internet connection. A weak connection can prevent Outlook from syncing emails properly.

 

2. Update Outlook

Make sure that you are using the latest version of Microsoft Outlook. You can check for updates through the Microsoft Store or directly within the Outlook application.

 

3. Restart Outlook

Sometimes, simply restarting the application can resolve syncing issues.

 

4. Verify Account Settings

Ensure that all account settings are configured correctly. This includes incoming and outgoing server details.

 

5. Clear the Cache

  • Close Outlook.
  • Navigate to your Outlook profile's data folder, typically found at C:\Users\[YourUsername]\AppData\Local\Microsoft\Outlook.
  • Delete any OST files you find in this folder. Outlook will recreate them when you restart the application and reconnect.

6. Repair Outlook

  • Open Control Panel.
  • Go to Programs > Programs and Features.
  • Find Microsoft Office in the list and select Change.
  • Choose Quick Repair or Online Repair.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.