outlook email not synching

[BobS1154]

Outlook is not synching emails

[zoey7886]

@BobS1154, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)! 

We're thrilled to have the opportunity to assist you and provide a solution.  

1. Check Internet Connection

Ensure your laptop has a stable internet connection. A weak connection can prevent Outlook from syncing emails properly.

2. Update Outlook

Make sure that you are using the latest version of Microsoft Outlook. You can check for updates through the Microsoft Store or directly within the Outlook application.

3. Restart Outlook

Sometimes, simply restarting the application can resolve syncing issues.

4. Verify Account Settings

Ensure that all account settings are configured correctly. This includes incoming and outgoing server details.

5. Clear the Cache

• Close Outlook.
• Navigate to your Outlook profile's data folder, typically found at C:\Users\[YourUsername]\AppData\Local\Microsoft\Outlook.
• Delete any OST files you find in this folder. Outlook will recreate them when you restart the application and reconnect.

6. Repair Outlook

• Open Control Panel.
• Go to Programs > Programs and Features.
• Find Microsoft Office in the list and select Change.
• Choose Quick Repair or Online Repair.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,