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HP Recommended
Pavilion 17 DK0020NR
Microsoft Windows 10 (64-bit)

I have had this laptop for over a year, and I thought I was getting good thermals at first. I did do some work for IBM World Community Grid and some AAA titles, I used diagnostic software to monitor my thermals and I found out that the laptop would remain passive until the CPU hit 65 Celsius and ramp up to i guess to be 70-80% speed and the CPU would begin to thermal throttle. I did a bios update and since the fan controller was disconnected from the bios it defaulted to maximum speed which was pushing far more air than it did when the CPU was under full load and thermally throttling at over 95 Celsius. I also found out that the CPU never reached its advertised Boost frequency of 4.1Ghz and never goes over 4.01. tests were conducted on a flat surface with all vents open on a wooden desk.

 

I would like to receive a modified BIOS that does not utilize any "noise reduction" nonsense and allows my CPU to reach its max speed and be cooled appropriately ,and this BIOS to be distributed to anyone who has the same issues

3 REPLIES 3
HP Recommended

Hi@Simonp1080,

 

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with overheating issue on the notebook. I’ll be glad to assist you with this.

 

Request you the following list describes some causes of excessive heat 

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step 4: Using HP CoolSense technology  

Step  5: Update the Windows 

Step  6:Update Drivers from HP Support Assistance 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

HP Recommended

Thank you for your reply,

 

Before testing I thoroughly cleaned the laptop inside-out and removed all the dust that has accumulated.

the tests were conducted in a controlled atmosphere at 18 Celsius and the laptop on a flat, even surface.

I re-ran the tests and got equivalent results with mild underclocking.

 

the laptop has no modifications, it is not damaged in any way or form. I am using the 150-Watt adaptor that came with the laptop that is also in immaculate condition.  

HP Recommended

Hi@Simonp1080,

 

It supports 150 watts HP Gaming Pavilion - 17-cd0020nr Product Specifications

 

Let me know if you need any other assistance and I'd be happy to help 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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