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HP Recommended

my notebook pav dv7t-6b00 just install window software back into a newly replaced hard disk without any drivers software.  i have to manually download and installed all drivers from hp website into the new hard disk. 

 

1. i do install the realtek PCIe Gne family controller, and my ethernet is working but the wifi light is still orange not white which is not normal, no matter how many times i press that button the light still yellow.  do i miss any thing for my notebook computer driver?  please help me to solve this problem.

 

2. under device manager, there is 3 other devices still need drivers

a. PCI Device 

b. unknown device "USB\VID_138A&PID_0018&REV_0078" "USB\VID_138A&PID_0018"

c. unknown device "ACPI\HPQ0004" "*HPQ004"

 

please help me to find a link for the correct software to download drivers?

4 REPLIES 4
HP Recommended

@spavdv7,

 

 

Provide us the Operating System info !!

 

 

For USB\VID_138A   : Install  Validity Fingerprint Sensor Driver Install from here : http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64338.exe

 

If that doesnt work try this http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv7-6b00-entertainment-noteboo...

 

 

For  ACPI\HPQ0004: Install HP ProtectSmart Hard Drive Protection, from below link :

http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv7-6b00-entertainment-noteboo...

 

 

For  PCI Device :  Try installing Realtek RTL8188CE 802.11b/g/n Wireless LAN Drivers and see if that works,

if not Provide us the Hardware ID of it .

http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv7-6b00-entertainment-noteboo...

 

 

HOW TO  FIND : 

http://www.wikihow.com/Find-Hardware-ID

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

HP Recommended

i do not know how to use this forum properly so i may duplicate my reply or answer or post on different area.

 

after installing all drivers manually download from hp websites, my notebook computer still have 2 error.

 

these are all hardware ID that has error under Display adapters for one standard VGA Graphics Adapter 

 

PCI\VEN_1002&DEV_6760&SUBSYS_1659103C&REV_00
PCI\VEN_1002&DEV_6760&SUBSYS_1659103C
PCI\VEN_1002&DEV_6760&CC_030000
PCI\VEN_1002&DEV_6760&CC_0300

 

these are all hardware ID that has error under the other devices for PCI device 

PCI\VEN_10EC&DEV_5209&SUBSYS_1659103C&REV_01
PCI\VEN_10EC&DEV_5209&SUBSYS_1659103C
PCI\VEN_10EC&DEV_5209&CC_FF0000
PCI\VEN_10EC&DEV_5209&CC_FF00

 

i need help to find links of software to eliminate this errors.

 

thanks

HP Recommended

Hello @spavdv7,

 

 

Did you try installing  the drivers provided to you in my previous post ? Whats the result.

 

What is the operating system on your PC ?

 

Display adapters: PCI\VEN_1002&DEV_6760&SUBSYS_1659103C&REV_00
ftp://ftp.hp.com/pub/softpaq/sp55001-55500/sp55092.exe

 

PCI Device: PCI\VEN_10EC&DEV_5209&SUBSYS_1659103C&REV_01
ftp://ftp.hp.com/pub/softpaq/sp55001-55500/sp55104.exe

 

 

Try these drivers and post back !!

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

 

 

HP Recommended

sorry, i am not too familiar with this forum.

i do install all possible drivers that i know and the one you recommended but there are still error in recognizing some components as my earlier reply said.  earlier reply list the hardware ID no which still not recognized by the computer.

 

my operating system is window 7 home. 

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