• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

i am not able to set up fingerprint , face lock and pin on my hp elite 830g6

1 REPLY 1
HP Recommended

Hey,
Not to worry we shall help you to setting up on things,

 

1.Check Windows Hello Availability

  • Go to Settings → Accounts → Sign-in options.

  • Under Windows Hello, check if Fingerprint, Face, and PIN options are available.

    • If they’re greyed out or missing, it could be due to a driver, TPM, or policy restriction.

2. Set Up TPM & Biometric Services

 

  • Press Windows + R, type services.msc, and press Enter.

  • Find and make sure these are Running and Automatic:

    • Windows Biometric Service

    • Credential Manager

    • TPM (Trusted Platform Module) service

  • Restart your system after confirming.

 

 

 

 

I am an HP Employee. Although I am
speaking for myself and not for
HP.
Click Helpful = Yes to
say Thank You.
Question /
Concern Answered, Click
"Accept as Solution"

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.