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‎04-27-2018 03:41 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hello every one 

pls help me in my problem , my device is new and there is an important update to one of its driver

but i cannot install it and i do not why 

so i will put the screenshots to u 
and if there is a solution 
pls help me
11223344

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2018 03:52 PM - last edited on ‎08-22-2024 07:09 AM by

HP Recommended

@mosalah2018

 

I can't see the images, very poor resolution.

 

(a) Which part/driver you need to update ?

(b) Where do you download from ? In many cases, you have to download from HP, not Intel.

(c) What is your machine ?  Please use the following instructions to find out the model/product of your machine:

 https://support.hp.com/us-en/document/ish_2039298-1862169-16


  Please do NOT post its Serial number (s/n).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎04-27-2018 03:52 PM - last edited on ‎08-22-2024 07:09 AM by

HP Recommended

@mosalah2018

 

I can't see the images, very poor resolution.

 

(a) Which part/driver you need to update ?

(b) Where do you download from ? In many cases, you have to download from HP, not Intel.

(c) What is your machine ?  Please use the following instructions to find out the model/product of your machine:

 https://support.hp.com/us-en/document/ish_2039298-1862169-16


  Please do NOT post its Serial number (s/n).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-27-2018 05:54 PM

HP Recommended

1- intel driver

Intel® Graphics Driver for Windows® 10

2- that site
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

3- that is my labtop
HP ENVY x360 - 15-bp103nx


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‎04-27-2018 06:34 PM

HP Recommended

ok the problem is done :generic:
i have updated it from hp support assistant 

thanks for help me

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