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Shahroz
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plz help me out here.

probook 4730s
Microsoft Windows 7 (64-bit)

i need some help my laptop has 2 graphic cards. but when i install windows 7, intel graphic card work fine but amd radeon not work. and on windows 10, drivers of both cards got installed but when i start my laptop its stuck on windows logo screen and becomes black for 6 to 7 minuts. sometime gets hanged....

this is my system graphics details...

 

 

 

Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_1002&DEV_6760&SUBSYS_167D103C&REV_00\4&35525E7C&0&0008
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 6.1.7600.16385
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 60 hertz
Bits/Pixel 32
Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 7/14/2009 4:38 AM)

Name Intel(R) HD Graphics 3000
PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_167D103C&REV_09\3&33FD14CA&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 3000
Adapter RAM 1.75 GB (1,878,188,032 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version 9.17.10.4229
INF File oem2.inf (iSNBM0 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD4000000-0xD43FFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00006000-0x0000603F
IRQ Channel IRQ 4294967287
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4229, 5.13 MB (5,384,176 bytes), 6/1/2015 9:00 PM)

 

thiw is what my laptop got.

5 REPLIES 5
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plz help me out here.

@Shahroz 

You said you installed Win7, but I'm guessing you did NOT use an HP OEM version, which then resulted in your getting only the generic drivers that MS installs -- which is the heart of your problem.

If you use this link and select the Win7 64-bit drivers, download and install those, your PC should then work much better:  https://support.hp.com/us-en/drivers/selfservice/hp-probook-4730s-notebook-pc/5060893

 

An alternative is to download and install the HP Support Assistant (HPSA) utility and use it to find, download, and install the HP drivers.  You can get it from here : http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VhKKXD720-V

 

Good Luck

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Shahroz
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plz help me out here.

i have try this also. but when drivers got installed, the windows restart and got stuck on windows logo and not working.....

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plz help me out here.

@Shahroz 

Sorry to hear that, as that should have worked.

So. what version of Windows is currently running on your PC, Win7 or Win10?

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Shahroz
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plz help me out here.

running windows 7 ultimate sp1

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plz help me out here.

@Shahroz 

OK, so with an older Win7-era PC, problems you're mentioning are often caused by a failing hard drive.

 

To check that, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

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