pre-installed MS office needs to be re-installed

[saurabh29]

I reset my laptop because there was some issue with my C drive and it wasn't booting up . 

I had pre-installed MS office which came along with my laptop when I bought it. But now after laptop reset MS office is gone. 

Please help me how can I get it back on my laptop . I don't have my msoffice account. 

[Dragon-Fur]

@saurabh29 

Welcome to the HP User Community.

What to do?

When you first activated, registered, and used the Office Software, Microsoft created a record of that registration and activation.

You will need to contact Microsoft Support, convince them you own the software, and ask for help to recover it.

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Things that are Microsoft / Office

Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

Microsoft Office - Product and License Information 

Open and Read

 Microsoft - Activate Office

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

Documentation / Website / How-to Instructions

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

Installation and License Key Options

Some of the ways to “get” Office Software:

1. Trial Software that comes with the computer. 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

1. Purchase Office separately from Microsoft or other merchant.

Purchase / Repair Options and Life without Office

Microsoft Office Products - Choose your Office

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

Life is possible without Office

5 free open source alternatives to Microsoft Office

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References / Resources

  HP ENVY TouchSmart 15-j109tx Notebook PC Product Specifications

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY TouchSmart 15-j109tx Notebook PC (ENERGY STAR) 

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