printer not working properly after update to win11

[er28]

i upgraded to win11 and my hp printer will no longer print in color (even though the graysclae option isn't checked) or offer the doub;e-side print option

have covered all optional procedures on ms or hp helpdesk and nothing solved it

[Kumar0307]

@er28, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print in color from your Win 10 PC. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color. Do not use any HP apps to print. Open File > Print.

Hope this helps! Let me know how it goes. 

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