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12-06-2022 11:08 AM
good afternoon community
please can you help me. my main issue is that i cannot find the synaptics settings in the mouse control panel anywhere.
bit of background. my serial number is 5CD2393KVC which online shows the model number being HP Pavilion Laptop PC 15-eg2000. in reality where i bought it from it says the model number is HP PAVILION 15-EG2017NA TOUCHSCREEN LAPTOP but this model number is not listed anywhere in hp for its drivers and its not recognised. this is where it was bought from https://www.hp.com/gb-en/shop/product.aspx?id=6P0V4EA&opt=ABU&sel=NTB
perhaps model eg2000 & EG2017NA are interchangeable i don't know..
when i select windows 11 and version 22h2 there are drivers but no drivers for the mouse. when i select version 21h2 there are drivers for the mouse. i have downloaded the latest driver.126.96.36.199 revision c
i have also tried every other way possible including
rolling back driver
adding and removing and editing dwords in the bios
have tried downloading synaptics app from microsoft which doesn't work windows 11
have tried other versions from microsoft catalouge. i disabled driver signature and installed them here https://www.catalog.update.microsoft.com/Search.aspx?q=Synaptics%2022h2 including version 188.8.131.52 and 184.108.40.206
i have tried even all the old versions from the link from someone on youtube.
all to no avail. i still cannot see the settings.
i have looked through the hp forums and see that other people on similar laptops can access the settings so there must be some simple solution that i have missed although i think i have tried everything. perhaps windows 11 is hiding it somehow.
please let me know serious answers.
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