problems with the Bluetooth connection

[joerux]

I have a Thunderobot G45 Pro gamepad, the problem is that every time I use it via Bluetooth, it disconnects after 10 minutes and I have to reconnect it, and it keeps repeating itself, but when I use it with the cable, there is no problem.

[VikramTheGreat]

Hi @joerux,

Welcome to the HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

The issue you're facing with your Thunderobot G45 Pro gamepad disconnecting every 10 minutes over Bluetooth on your Victus by HP laptop is likely related to Bluetooth power management settings or driver compatibility. Here's how you can fix it:

Fix 1: Disable Bluetooth Power Saving

1. Press Win + X and select Device Manager.
2. Expand Bluetooth, then right-click your Bluetooth adapter (e.g., Intel Wireless Bluetooth).
3. Select Properties > go to the Power Management tab.
4. Uncheck: “Allow the computer to turn off this device to save power.”
5. Click OK and restart your laptop.

Fix 2: Prevent USB Selective Suspend

1. Open Control Panel > Power Options.
2. Click Change plan settings next to your active plan.
3. Click Change advanced power settings.
4. Expand USB settings > USB selective suspend setting.
5. Set it to Disabled for both On battery and Plugged in.
6. Click Apply and OK.

Fix 3: Update Bluetooth Drivers

1. Go to Device Manager > Bluetooth.
2. Right-click your adapter and choose Update driver.
3. Select Search automatically for drivers.
4. If no update is found, visit the HP Support site and search for your Victus 16-s1000 model to manually download the latest Bluetooth drivers.

Fix 4: Check Gamepad Firmware (if available)

Some gamepads have firmware updates that fix Bluetooth stability issues. Check the Thunderobot website or contact their support to see if a firmware update is available for the G45 Pro.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support