purchased McAfee through HP the support center. How do you get it added. McAfee has no record

[MikeC5219]

Just need McAfee

[zoey7886]

@MikeC5219, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding McAfee! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If McAfee has no record of your purchase through the HP Support Center and you need assistance to add or activate McAfee on your HP device, I recommend the following steps:

Check Your Email: Ensure that you check your inbox (including spam or junk folders) for any confirmation email or activation instructions from either HP or McAfee. These emails often contain activation links or codes.

Contact HP Support: Reach out to HP Customer Support for assistance with your purchase record. They can provide details about your purchase and help you activate product if necessary. You can contact HP Support through their official website HP Support.

Provide Purchase Details: When contacting support, have your purchase details ready, including any reference numbers, dates, and payment details. This will assist the support team in pulling up your purchase records.

McAfee Account Login: Try logging into your McAfee account using the credentials you might have created during the purchase. If you didn't create an account yet, visit the McAfee website McAfee Account to create one and see if you can add your product from there.

HP Jumpstart: If your device includes HP Jumpstart, it's possible that the setup process includes instructions on activating McAfee. Follow the HP Jumpstart setup process to see if there are any activation steps for McAfee included.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,