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- "HP PC Hardware Diagnostics Windows" box popping up in front...

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03-13-2024 01:24 PM
I have started getting a blue popup box, with the text "HP PC Hardware Diagnostics Windows" and some animation, which covers over any work in progress and cannot be cleared. How can I stop this, please?Unwanted pop-up
03-15-2024 02:38 PM
Hi @dspread,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP ENVY laptop is automatically launching the HP PC Hardware Diagnostics tool, which could indicate a potential hardware issue. However, if it's interrupting your work and you want to stop it from popping up, you can try the following steps.
Check Scheduled Tasks: Sometimes, diagnostic tools are scheduled to run automatically by the manufacturer. You can check if there's a scheduled task for HP PC Hardware Diagnostics and disable it. Here's how:
- Press Win + R to open the Run dialog box.
- Type taskschd.msc and press Enter.
- In the Task Scheduler window, navigate to Task Scheduler Library > Hewlett-Packard > HP Diagnostics.
- Right-click on the task related to HP PC Hardware Diagnostics and select Disable.
Disable Startup Programs: It's possible that the HP PC Hardware Diagnostics tool is set to run at startup. You can disable it from running at startup by following these steps:
- Press Ctrl + Shift + Esc to open Task Manager.
- Go to the "Startup" tab.
- Look for any HP-related entries, especially ones related to diagnostics, and disable them by right-clicking and selecting "Disable".
Check HP Support Assistant: HP Support Assistant sometimes includes diagnostic tools. You can check its settings to see if there's an option to disable automatic hardware diagnostics.
- Open HP Support Assistant from the Start menu or search bar.
- Navigate to Settings.
- Look for any options related to hardware diagnostics and disable them if present.
Update Drivers and BIOS: Sometimes, outdated drivers or BIOS can cause unexpected behavior. Ensure that your laptop's drivers and BIOS are up to date by visiting the HP support website and downloading/installing any available updates for your model.
By following these steps, you should be able to stop the HP PC Hardware Diagnostics tool from popping up and interrupting your work.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator