"HP Wolf Pro Security is not licensed" issue

[ruslan007x]

Hello, dear community!

I have an HP Elitebook 865 G10 laptop. When I open Wolf Pro Security, each time on the dashboard  I see two messages related to two modules:

1. Malware Prevention. HP Wolf Security is not licensed. Protection has been disabled/

2. Threat Containment. Threat Containment is not running.

I've been facing this problem since the 9th of September 2024.

I bought my Laptop in September 2023. The first turning on and configuring was on the 21st of October 2023. I purchased a Wolf Pro Security Edition laptop (8F840UA#ABA), which means the laptop had preinstalled HP Wolf Pro Security with a 3-year license. Moreover, I registered my Laptop on the Wolf Security Portal, and according to this portal, my Wolf Pro license is still valid.

I thought maybe I did have not the latest software version. I downloaded and ran Installer from Wolf Security Portal, and it showed me that I have the latest version of Wolf Pro Security.

Has anybody faced the same problem recently? I don't know what to do. I restarted my laptop many times and installed all the latest Windows updates, but it didn't help me.

Please tell me how I can fix this Wolf Security license issue.

Thank you in advance!

[DocFenner]

I see four others with the same issue.  I'm one of them.  No solutions to be had that I can see.

[ruslan007x · Accepted solution]

I found the solution to this issue and it helped me. I called to Wolf Security Support Center, and they recommended me to Uninstall and Install again Wolf Security according to the instruction below. I hope it will help you! Enjoy )))

Uninstalling HP Wolf security needs to be performed in this order 

HP Wolf Security ( reboot after uninstalled )
 
HP Wolf Security - Console
 
HP Security Update Service ( Reboot again after Console and Security update service is uninstalled)

Once fully uninstalled you will reinstall by clicking on the following link below 

HP Wolf Security 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153045.exe

Once reinstalled it should automatically update in the dashboard. 

[DocFenner]

Thanks for posting this.  Your solution worked perfectly.

[pippopipo]

Thanks a lot it works!

You should be paid by HP in behalf of their nonexistent support for <25 licenses.