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HP Recommended
HP EliteBook 865 16 inch G10 Notebook PC (70A94AV)
Microsoft Windows 11

Hello, dear community!

I have an HP Elitebook 865 G10 laptop. When I open Wolf Pro Security, each time on the dashboard  I see two messages related to two modules:

1. Malware Prevention. HP Wolf Security is not licensed. Protection has been disabled/

2. Threat Containment. Threat Containment is not running.

I've been facing this problem since the 9th of September 2024.

HP WolfSecurity Dashboard Errors.png

 

I bought my Laptop in September 2023. The first turning on and configuring was on the 21st of October 2023. I purchased a Wolf Pro Security Edition laptop (8F840UA#ABA), which means the laptop had preinstalled HP Wolf Pro Security with a 3-year license. Moreover, I registered my Laptop on the Wolf Security Portal, and according to this portal, my Wolf Pro license is still valid.

Wolf Security Portal.png

 

I thought maybe I did have not the latest software version. I downloaded and ran Installer from Wolf Security Portal, and it showed me that I have the latest version of Wolf Pro Security.

HP WolfSecurity Update Service.png

 

Has anybody faced the same problem recently? I don't know what to do. I restarted my laptop many times and installed all the latest Windows updates, but it didn't help me.

 

Please tell me how I can fix this Wolf Security license issue.

Thank you in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I found the solution to this issue and it helped me. I called to Wolf Security Support Center, and they recommended me to Uninstall and Install again Wolf Security according to the instruction below. I hope it will help you! Enjoy )))

 

Uninstalling HP Wolf security needs to be performed in this order 
 
HP Wolf Security ( reboot after uninstalled )
 
HP Wolf Security - Console
 
HP Security Update Service ( Reboot again after Console and Security update service is uninstalled)
 
Once fully uninstalled you will reinstall by clicking on the following link below 
 
HP Wolf Security 
 
Once reinstalled it should automatically update in the dashboard. 

View solution in original post

4 REPLIES 4
HP Recommended

I see four others with the same issue.  I'm one of them.  No solutions to be had that I can see.

HP Recommended

I found the solution to this issue and it helped me. I called to Wolf Security Support Center, and they recommended me to Uninstall and Install again Wolf Security according to the instruction below. I hope it will help you! Enjoy )))

 

Uninstalling HP Wolf security needs to be performed in this order 
 
HP Wolf Security ( reboot after uninstalled )
 
HP Wolf Security - Console
 
HP Security Update Service ( Reboot again after Console and Security update service is uninstalled)
 
Once fully uninstalled you will reinstall by clicking on the following link below 
 
HP Wolf Security 
 
Once reinstalled it should automatically update in the dashboard. 
HP Recommended

Thanks for posting this.  Your solution worked perfectly.

HP Recommended

Thanks a lot it works!

You should be paid by HP in behalf of their nonexistent support for <25 licenses.

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