cancel
Showing results for 
Search instead for 
Did you mean: 
AngieB4
Level 1
6 2 0 0
Message 1 of 2
119
Flag Post

"Not Responding" and hang time occurring frequently. Hoping to find a resolution?

HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

 

I've been running scans and installed updates, but I see the dreaded "Not Responding" throughout my programs (example: Google Chrome, Powerpoint, Email, etc.

 

Any suggestions?

1 REPLY 1
WAWood
Level 16
Level 16
32,636 32,536 2,958 7,270
Message 2 of 2
Flag Post
HP Recommended

@AngieB4 

This is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation