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. "The computer restarted unexpectedly or encountered an unexpected error. Windows installation can

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.

"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer,and then restart the installation

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@Gadhimself 

Hello,

What is the exact model of your laptop (e.g. 5ES85EA)?
To find this product number P/N: this document.

While waiting for your response, I invite you to perform a System Extensive Test as follows:

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  4. Click Extensive Test, and then click Run once.
    While the test is running, the time remaining and test result for each component displays on the screen.
  5. If a component fails a test, write down the failure ID (24-digit code) and then report the test results in your next response. The information is also available in Test Logs on the main menu.


In case of need, do not hesitate to contact us.

 

Best regards,:Wink:



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I. Running extensive test now but for now the serial number is 5CD4435MWS

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@Gadhimself 

Thanks for your return,

Okay!
Looking at the Specifications of your notebook, I see that it comes with Windows 8.1 with Bing.

What operating system (e.g. Windows 10) were you trying to install when you received this error message?

HP 15-f004dx Notebook PC (ENERGY STAR) - Homepage

Don't hesitate to contact us in case of need.

Best regards,
:Wink:



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All I tried to do was erase all of my data as in reset bcus I was giving the laptop for someone else to use it and that message never came off

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@Gadhimself 

 

Okay!

I await your return with the results of the system extensive tests.

Do not hesitate to contact us in case of need.

Best regards,
:Wink:



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I ran the extensive test and it came back clear all of the things said passed. What to do now?

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@Gadhimself 

Hello and thanks for your return,

In this case, you will need to use the HP System Recovery Kit to reinstall Windows.

 

Otherwise, you have the possibility to order it directly from HP.

https://support.hp.com/us-en/mediaorder/HP-15-f000-Notebook-PC-series/7137590/model/7582567/software...

In case of need, do not hesitate to contact us.

Best regards,:Wink:



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