"e" key works on and off

[ballrobert912]

I have a half year old notebook that has a problem with the key for "e" that appears and dissapears randomly. It first occured around 3 months ago, and i tried cleaning the key but it was clean already, the problem first appeared in win 10, but there was nothing in linux, and then it came there as well. It is pretty weird because it usually lets me write an "e" after some other key but only one and then it stops working what so ever. It also hapens that at times I keep pressing the key and then it randomly stops, no matter if i keep pressing the key the same way over that period. Back then i reinstalled win 10 and linux on a fresh ssd and the problem apperantly went away for 3 months and now it appeared again in the same fashion as before. I would think that it would be a hardware problem but the way it behaves and how reinstalling the os helped it is very weird and i dont know what to do. Is there anything to do with software or is it a faulty keyboard. The BIOS is up to date.

[The_Fossette]

@ballrobert912,

Welcome to the HP Support Community!

I reviewed your post and I understand that the letter “E” key is not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the keyboard driver from device manager and then restart the computer and check if it helps.

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

If you continue facing the issue, then follow the steps in the below article and run a test on the keyboard.

https://support.hp.com/us-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!