cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
138
Flag Post

"e" key works on and off

HP Recommended
HP Omen 15 dc1xxx
Microsoft Windows 10 (64-bit)

I have a half year old notebook that has a problem with the key for "e" that appears and dissapears randomly. It first occured around 3 months ago, and i tried cleaning the key but it was clean already, the problem first appeared in win 10, but there was nothing in linux, and then it came there as well. It is pretty weird because it usually lets me write an "e" after some other key but only one and then it stops working what so ever. It also hapens that at times I keep pressing the key and then it randomly stops, no matter if i keep pressing the key the same way over that period. Back then i reinstalled win 10 and linux on a fresh ssd and the problem apperantly went away for 3 months and now it appeared again in the same fashion as before. I would think that it would be a hardware problem but the way it behaves and how reinstalling the os helped it is very weird and i dont know what to do. Is there anything to do with software or is it a faulty keyboard. The BIOS is up to date.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
22,343 22,331 1,483 2,133
Message 2 of 2
Flag Post
HP Recommended

@ballrobert912,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the letter “E” key is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the keyboard driver from device manager and then restart the computer and check if it helps.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then follow the steps in the below article and run a test on the keyboard.

 

https://support.hp.com/us-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation