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Microsoft Windows 11

store .png

Hi,

How  do I remove this app add which pops up when I start my computer ?

thanks  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

(1) Press [Windows key] + R to launch the Run dialog box.

(2) In Run, type wsreset and click OK.

(3) A blank command prompt screen will appear while the Store cache is resetting.

(4) After a few moments, the command prompt screen will disappear, and the <Store> should open automatically so you can use it.

(5) Reboot and check

(6) Please report your result

 

Thanks for your reply... Step (4) -> directed me to Microsoft store -> Step (5) ... from the store , where do I reboot/check? 

View solution in original post

3 REPLIES 3
HP Recommended

Hello @LizSP 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Press [Windows key] + R to launch the Run dialog box.

(2) In Run, type wsreset and click OK.

(3) A blank command prompt screen will appear while the Store cache is resetting.

(4) After a few moments, the command prompt screen will disappear, and the <Store> should open automatically so you can use it.

(5) Reboot and check

(6) Please report your results

HP Recommended

(1) Press [Windows key] + R to launch the Run dialog box.

(2) In Run, type wsreset and click OK.

(3) A blank command prompt screen will appear while the Store cache is resetting.

(4) After a few moments, the command prompt screen will disappear, and the <Store> should open automatically so you can use it.

(5) Reboot and check

(6) Please report your result

 

Thanks for your reply... Step (4) -> directed me to Microsoft store -> Step (5) ... from the store , where do I reboot/check? 

HP Recommended

Hello @LizSP 

 

Reboot means to restart Windows operating system.

 

Kind regards

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