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- HP Community
- Notebooks
- Notebook Software and How To Questions
- remove annoying 'store' trial pop up

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09-20-2022 08:02 PM
Hi,
How do I remove this app add which pops up when I start my computer ?
thanks
Solved! Go to Solution.
Accepted Solutions
09-25-2022 08:43 PM
(1) Press [Windows key] + R to launch the Run dialog box.
(2) In Run, type wsreset and click OK.
(3) A blank command prompt screen will appear while the Store cache is resetting.
(4) After a few moments, the command prompt screen will disappear, and the <Store> should open automatically so you can use it.
(5) Reboot and check
(6) Please report your result
Thanks for your reply... Step (4) -> directed me to Microsoft store -> Step (5) ... from the store , where do I reboot/check?
09-21-2022 03:15 AM
Hello @LizSP
Sorry to hear that you are having problems ... I would like to help you.
(1) Press [Windows key] + R to launch the Run dialog box.
(2) In Run, type wsreset and click OK.
(3) A blank command prompt screen will appear while the Store cache is resetting.
(4) After a few moments, the command prompt screen will disappear, and the <Store> should open automatically so you can use it.
(5) Reboot and check
(6) Please report your results
09-25-2022 08:43 PM
(1) Press [Windows key] + R to launch the Run dialog box.
(2) In Run, type wsreset and click OK.
(3) A blank command prompt screen will appear while the Store cache is resetting.
(4) After a few moments, the command prompt screen will disappear, and the <Store> should open automatically so you can use it.
(5) Reboot and check
(6) Please report your result
Thanks for your reply... Step (4) -> directed me to Microsoft store -> Step (5) ... from the store , where do I reboot/check?
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