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‎12-03-2023 09:28 PM

HP Recommended

Hi i have reset my laptop to factory, after reset and completely wiped the drives, it seems to reinstall settings automatically. It installs remote settings and allows everything through my firewall, all events and logs are still on the computer, i do not understand why everything is not wiped.

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3 REPLIES 3

‎12-03-2023 09:34 PM

HP Recommended

@COLLO2001 

 

Which way you perform a clean install ? Using HP way, Microsoft way or your way ?

 

Regards.

BH
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‎12-03-2023 09:36 PM

HP Recommended

I used the f11 key.

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‎12-04-2023 02:09 AM

HP Recommended

@COLLO2001 

 

If you wish to clear everything, please use

 

                  https://www.microsoft.com/software-download/windows11

 

During the installation process, do NOT keep files/user data and apps/programs

 

Regards.

 

BH
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