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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- resetting laptop to factory.

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12-03-2023 09:28 PM
Hi i have reset my laptop to factory, after reset and completely wiped the drives, it seems to reinstall settings automatically. It installs remote settings and allows everything through my firewall, all events and logs are still on the computer, i do not understand why everything is not wiped.
12-03-2023 09:34 PM
Which way you perform a clean install ? Using HP way, Microsoft way or your way ?
Regards.
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12-04-2023 02:09 AM
If you wish to clear everything, please use
https://www.microsoft.com/software-download/windows11
During the installation process, do NOT keep files/user data and apps/programs
Regards.
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