restoring MS Office Pro 2013

[Au76]

After a recent Windows update I was not able to open Microsoft Office Pro 2013 which I purcahsed with my HP Envy laptop.  As soon as I tried to open Word 2013 I got the following error message. "We could not start your program. Please try starting it again. If it won't start, try repairing Office from 'Programs and Features' in the Control Panel. I found directions online to do that but if I do that will it restore my Office 2013 or will I lose my license on it. Please help.

[Dragon-Fur]

@Au76 

Welcome to the HP Community Forum.

Once Microsoft has registered your Office software during its first use, Microsoft keeps track of that registration.

It is better, faster, and much easier if you have your license key to Activate Office, of course.

HP rarely keeps track of this information "after the fact".

If Microsoft Office, a fully functional version of the software, was provided with the purchase of the computer,

If you purchased the computer from HP,

Look for your license key information in your email communications sent to you from HP at the time of the purchase.

For example, the key might be included with the original order confirmation or with a later "shipping" confirmation email.

What else?

Check with Microsoft Support.

Things that are Microsoft Office Software

Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

If the product / computer is in Warranty and nothing else works, try contacting HP Support

Side Bar >>> Life is possible without Office

The 8 Best Microsoft Office Alternatives of 2022

Microsoft Office - Product and License Information 

Open and Read

 Microsoft - Activate Office

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

Documentation / Website / How-to Instructions

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

Installation and License Key Options

Some of the ways to “get” Office Software:

1. Trial Software that comes with the computer. 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

1. Purchase Office separately from Microsoft or other merchant.

Purchase / Repair Options and Life without Office

Microsoft Office Products - Choose your Office

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

Life is possible without Office

The 8 Best Microsoft Office Alternatives of 2022

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