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Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I tried to install intel rst vmd driver by getting the driver from hpsupport and getting the driver from intel's own site, but I couldn't succeed, it gives this error every time I do it, I even bought a sata ssd other than nvme m2 ssd and tried it, but I got the same error again.is my pc hp pavillion dk20xx

IMG_D4D532B5-291E-4885-9F25-37FED5613A53.jpeg

4 REPLIES 4
HP Recommended

If your notebook came with W11 from HP, your PC should be supported by the HP cloud recovery tool  which you can use to create a bootable USB recovery drive that will reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC as yours is not working, you will need to enter your PC's product number in the tool's search window in order to proceed. 

 

Include the #XXX characters that follow to the right of the main product number.

HP Recommended

no my freedos system

HP Recommended

That's unfortunate.

 

The only suggestion I can offer would be to try the drivers that I zipped up and attached below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

HP Recommended

still didn't work, this time I'll try updating the bios.

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