scanner fingerprint is not working

[FranciscoWNeto]

Hello community!

My HP Envy fingerprint scanner stoped working, Windows says:

Este dispositivo no funciona correctamente porque Windows no puede cargar los controladores requeridos para dicho dispositivo. (Código 31)

{Operación errónea}
La operación solicitada no se realizó correctamente.

My computer has a Synaptics WBDI Fingerprint Reader - port 102.

Neither Windows nor HP tools can solve or indicate the correct driver to fix the problem.

Can anyone help me?

[sandytechy20]

@FranciscoWNeto

Welcome to the HP support community.

Updating the fingerprint reader device driver

To update the fingerprint reader device driver:

1. Identify the version of the fingerprint reader device driver currently installed. Open the Device Manager, and then expand the Biometric list of recognized sensor devices.

2. Right-click the device, and then select Properties. Select the Driver tab. The driver version is displayed.

   Figure : Sensor driver version

   

3. To find driver updates for your notebook model, open a web browser and go to hp.com.

4. Select Support & Drivers, and then enter your product number.

5. Select the operating system currently on the computer, scroll down, and then expand Drivers - Keyboard, Mouse and Input Devices. The fingerprint sensor driver is listed. Note the version number and date.

6. If the driver available on the web site is a later version, download and install it. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.

You can refer this HP support document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[FranciscoWNeto · Accepted solution]

Hello Sandy.

Before I read your message, I took the following steps that solved the problem:

1) Delete the existing controler in the computer

2) Run a find to identify all components again.

Result: Windows identified the fingerprint reader with the new drivers already installed and the problem did not occur anymore.

Regards,

Francisco.

[sandytechy20]

@FranciscoWNeto

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.