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FranciscoWNeto
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Solved!

scanner fingerprint is not working

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HP ENVY x360 - 15-dr1001la
Microsoft Windows 10 (64-bit)

Hello community!

 

My HP Envy fingerprint scanner stoped working, Windows says:

 

Este dispositivo no funciona correctamente porque Windows no puede cargar los controladores requeridos para dicho dispositivo. (Código 31)

{Operación errónea}
La operación solicitada no se realizó correctamente.

 

My computer has a Synaptics WBDI Fingerprint Reader - port 102.

 

Neither Windows nor HP tools can solve or indicate the correct driver to fix the problem.

 

Can anyone help me?

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Accepted Solutions
FranciscoWNeto
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Hello Sandy.

 

Before I read your message, I took the following steps that solved the problem:

 

1) Delete the existing controler in the computer

2) Run a find to identify all components again.

Result: Windows identified the fingerprint reader with the new drivers already installed and the problem did not occur anymore.

 

Regards,

 

Francisco.

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sandytechy20
HP Support Agent
HP Support Agent
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@FranciscoWNeto

 

Welcome to the HP support community.

 

Updating the fingerprint reader device driver

To update the fingerprint reader device driver:

  1. Identify the version of the fingerprint reader device driver currently installed. Open the Device Manager, and then expand the Biometric list of recognized sensor devices.

  2. Right-click the device, and then select Properties. Select the Driver tab. The driver version is displayed.

    Figure : Sensor driver version

    Image of the Validity Sensor driver version on the Driver tab in Properties.
  3. To find driver updates for your notebook model, open a web browser and go to hp.com.

  4. Select Support & Drivers, and then enter your product number.

  5. Select the operating system currently on the computer, scroll down, and then expand Drivers - Keyboard, Mouse and Input Devices. The fingerprint sensor driver is listed. Note the version number and date.

  6. If the driver available on the web site is a later version, download and install it. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.

You can refer this HP support document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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FranciscoWNeto
Author
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Message 3 of 4
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HP Recommended

Hello Sandy.

 

Before I read your message, I took the following steps that solved the problem:

 

1) Delete the existing controler in the computer

2) Run a find to identify all components again.

Result: Windows identified the fingerprint reader with the new drivers already installed and the problem did not occur anymore.

 

Regards,

 

Francisco.

View solution in original post

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sandytechy20
HP Support Agent
HP Support Agent
27,670 27,541 1,501 1,589
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@FranciscoWNeto

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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