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‎01-01-2026 08:24 PM

HP Recommended

I am trying to set up my Outlook on my new HP laptop but keep getting the same error message, "something went wrong.  Try again.  You may need an App password."  The password I have entered is correct.  The email is a Bigpond email and I have followed the instructions on the Telstra website.  Any idea what App password I need or where to get it?   This is the troubleshooting message; {"SessionId":"d8eb54e3-7ee8-ad4c-a2d0-5cbfe2808715","Timestamp":1767323497419,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"}

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