setup problem

[berniebellis]

just bought new pavilion laptop 16 inch on setup keeps saying wrong password when i know its right please help

[VikramTheGreat]

Hi @berniebellis,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your brand-new HP Pavilion laptop is saying "wrong password" during setup, even though you're sure it's correct, here are a few things to check and try:

1. Are You Using a Microsoft Account?

If you're signing in with a Microsoft account (like your Outlook, Hotmail, or Live email), make sure:

• You're connected to the internet.
• You're entering the Microsoft account password, not a PIN or local password.
• You’re typing the password exactly (check for Caps Lock or keyboard layout issues).

2. Try the On-Screen Keyboard

Sometimes the keyboard layout is different (e.g., US vs UK), which can cause mistyped passwords:

1. On the login screen, click the Ease of Access icon (bottom-right).
2. Select On-Screen Keyboard.
3. Use it to type your password and see if it works.

 3. Restart and Try Again

• Hold the power button for 10 seconds to force a shutdown.
• Turn it back on and try again.

4. BIOS Restore:
1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support