• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-14-2024 09:11 AM

HP Recommended
Product: laptop

Help!!!  I was in the process of starting a new laptop we bought in December and got interrupted.  Now the screen shows no way to move forward to complete the setup.  Only the mouse arrow moves.

Tags (1)
Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2024 09:17 AM

HP Recommended

Hi,

 

Could you try unplugging your computer from the wall and hold down the power button until it powers off. Then turn it back on and see if it works then.

View solution in original post

Tags (1)
Was this reply helpful? Yes No
3 REPLIES 3

‎05-14-2024 09:17 AM

HP Recommended

Hi,

 

Could you try unplugging your computer from the wall and hold down the power button until it powers off. Then turn it back on and see if it works then.

Tags (1)
Was this reply helpful? Yes No

‎05-14-2024 09:31 AM

HP Recommended

Thank you!  That looks like it worked.

Tags (1)
Was this reply helpful? Yes No

‎05-14-2024 09:39 AM

HP Recommended

No problem, have a nice day.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.