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‎05-14-2024 09:11 AM

HP Recommended
Product: laptop

Help!!!  I was in the process of starting a new laptop we bought in December and got interrupted.  Now the screen shows no way to move forward to complete the setup.  Only the mouse arrow moves.

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‎05-14-2024 09:17 AM

HP Recommended

Hi,

 

Could you try unplugging your computer from the wall and hold down the power button until it powers off. Then turn it back on and see if it works then.

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‎05-14-2024 09:17 AM

HP Recommended

Hi,

 

Could you try unplugging your computer from the wall and hold down the power button until it powers off. Then turn it back on and see if it works then.

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‎05-14-2024 09:31 AM

HP Recommended

Thank you!  That looks like it worked.

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‎05-14-2024 09:39 AM

HP Recommended

No problem, have a nice day.

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