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HP Recommended
Microsoft Windows 10 (64-bit)

Hi! My PC is hp intel core i5, 1TB HDD, window 10, 64-bit operating system.

# the problem is "Short Drive self-test failure" with failure ID: 9TXB2F-000BA1-MFGGRF-609S03

 when the PC starts, it display "SMART Hard Disk Error"

 

 

 

 

1 REPLY 1
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9TXB2F-000BA1-MFGGRF-609S03OK0000011/17/22301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You will need to install a new M.2 SATA solid state drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the M.2 SATA SSD removal and replacement procedure.

 

HP ZBook 15u G3 Mobile WorkstationHP EliteBook 850 G3 Notebook PCHP EliteBook 848 G3 Notebook PCHP E...

 

After you replace the drive, using another PC running Windows 7 64 bit or newer and a 32 GB USB flash drive, you can create a bootable USB recovery drive to reinstall W10.

 

This package provides the Cloud Recovery Client for supported computer models using a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe 

 

I have attached the instructions for use below.

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