Create an account on the HP Community to personalize your profile and ask a question
11-17-2022 10:54 AM - edited 11-17-2022 11:06 AM
Hi! My PC is hp intel core i5, 1TB HDD, window 10, 64-bit operating system.
# the problem is "Short Drive self-test failure" with failure ID: 9TXB2F-000BA1-MFGGRF-609S03
when the PC starts, it display "SMART Hard Disk Error"
11-17-2022 12:00 PM
Below is the failure report generated by the code you posted, minus your PC's serial number.
|9TXB2F-000BA1-MFGGRF-609S03||OK||00000||11/17/22||301||Storage||Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive||Hard Disk 1 SMART Hard Drive Detects Imminent Failure|
You will need to install a new M.2 SATA solid state drive and reinstall the operating system.
Below is the link to the service manual where you can find the M.2 SATA SSD removal and replacement procedure.
After you replace the drive, using another PC running Windows 7 64 bit or newer and a 32 GB USB flash drive, you can create a bootable USB recovery drive to reinstall W10.
This package provides the Cloud Recovery Client for supported computer models using a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.
I have attached the instructions for use below.
Didn't find what you were looking for? Ask the community