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‎01-22-2018 09:33 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I can not get my silhouette studio to work. The program freezes when i am in the design studio, especially when i try to trace and detach,do  any modifying options, or edit points. The time i do get to spend on it without it freezing it runs slow...ex may take 5 min for the file to save. 

I have tried uninstalling and reinstalled multiple times, i did the %app????% and %program???% thingies {please look over my high tech wordingI'm just that computer savvy} i have ran every troubleshooting thing i can find. Ive deleted exe files and others as well. i have opened firewall made a port, made sure everything was up to date, scanned system and hardware files, optimized and defragmenting things.

what is confusing is sometimes the program acts decently well, no freezes. but it always lets me down the next time i turn my computer on.  everything Ive read online suggests that silhouette and windows 10 just doesnt work well together altho windows 8 worked better windows 7 was the best. i know this laptop came with a different window and i upgraded to windows 10 but i don't know which windows it was or how to find out so i can downgrade to it. 

please please help! 

5 people had the same question
1 REPLY 1

‎12-17-2018 03:19 PM

HP Recommended

DId you ever find an answer to this?

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