cancel
Showing results for 
Search instead for 
Did you mean: 
naresh9
New member
1 0 0 0
Message 1 of 2
94
Flag Post
HP Recommended

slow laptop performance

15-bs636tu
Microsoft Windows 10 (64-bit)

my laptop is very slow in opening media files and searching in search window

1 REPLY 1
Level 17
Level 17
41,246 41,033 6,464 11,247
Message 2 of 2
86
Flag Post
HP Recommended

slow laptop performance

You have an i3-6006u, 4 gigs memory and a 5400 rpm hard drive so it is a machine with limited performance features. Slow operation can be caused by so many things. Did this just come on or has it been a gradual deterioration? The first thing to check is the state of the hardware and you do that by tapping esc as you power up then F2 to get to component tests and run full tests on the memory and hard drive in particular. You might also try the things suggested here:

 

https://support.hp.com/us-en/document/c04770630

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation