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mac27030
Level 1
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Message 1 of 2
105
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HP Recommended

software issue or virus

Microsoft Windows 10 (64-bit)

is there anyone who might want to take a look at my pc and see if I have a virus or software issue?  if you don't mind using a remote assistance.  if it is okay please send me private message.   the content of my pc is a bit adult so if that might offend you please don't take access

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Message 2 of 2
57
Flag Post
HP Recommended

software issue or virus

@mac27030 

Sorry, but we are not HP Tech Support and have no means of remoting into your PC to check out anything, nor do we have the resources to walk anyone through disinfecting their PC.

 

For HP Tech Support, you would have to contact HP Customer Support directly -- but if your PC is no longer under the original warranty, you will be charged up front for assistance.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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