sony bluetooth head phones keep disconnecting - and reconnecting

[charlottedcruze]

i keep getting blue tooth connectivity issues, I have changed several blue tooth devices thinking that there is a problem with my headphones.  However now I have purchased a sony wh-ch720N headset, but the problems is it keeps disconnect and reconnecting frequently, which is very frustrating (I face the same issues with my other blue tooth devices). Please help I have run all diagnostics, from the hp - support assistant portal.  

[VikramTheGreat]

Hi @charlottedcruze,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating persistent Bluetooth connectivity issues can be, especially after trying multiple devices and diagnostics. Since you've already run HP Support Assistant diagnostics and the issue persists across different Bluetooth devices, here are a few steps and resources that might help:

Recommended Actions

1. Update Bluetooth Drivers Manually
   Even if HP Support Assistant didn’t flag anything, manually updating the Bluetooth driver can help:
   • Visit the official HP 17.3 inch Laptop PC 17-c3000 (767L6AV) Software and Driver Downloads | HP® Support.
   • Download and install the latest BIOS, Bluetooth and Wireless LAN drivers.
      
2. Check for Interference and Power Settings
   • Ensure your laptop and headset are within 1–2 meters.
   • Avoid interference from other wireless devices (Wi-Fi routers, microwaves, etc.).
   • Go to Device Manager > Bluetooth > [Your Adapter] > Properties > Power Management tab and uncheck "Allow the computer to turn off this device to save power."
      
3. Reset Bluetooth Stack
   • Open Device Manager, uninstall the Bluetooth adapter, and restart your laptop. Windows will reinstall the driver automatically.
   • You can also try running the Bluetooth Troubleshooter:
     Settings > System > Troubleshoot > Other troubleshooters > Bluetooth.
      
4. BIOS and Chipset Updates
   • Sometimes, updating the BIOS and chipset drivers can resolve low-level hardware communication issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support