sp155903.exe says "Failed to extract archive"

[george_x]

Hello,

Downloaded the above file from this url https://support.hp.com/us-en/drivers/swdetails/hp-pavilion-aero-13-laptop-pc-13-be2000/model/2101525...  and when running it I get the message "Failed to extract archive"

TIA

[Kuroi_Kenshi]

Hi @george_x,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify File Integrity:

• Ensure the file was fully and successfully downloaded. Sometimes, network interruptions can corrupt the downloaded file.
• Attempt to download the file again from the official HP Drivers page to make sure you have a complete and uncorrupted file.

Check File Permissions:

• Right-click on the downloaded file, select "Properties," and ensure that it is not blocked by Windows. Click "Unblock" if applicable.

Temporarily Disable Antivirus Software:

• Your antivirus software might be preventing the file from unpacking. Temporarily disable the antivirus software, try running the file again, and then re-enable the antivirus after the installation is complete.

Check Available Disk Space:

• Verify that there is enough available disk space on your drive to extract the archive and install the updates or drivers.

Use an Alternative Extraction Program:

• Try using an alternative program to extract the contents of the archive manually (e.g., WinRAR, 7-Zip). This way, you can manually install the driver.

Run as Administrator:

• Right-click on the downloaded file and select "Run as administrator." This can help if there are any permission issues preventing the file from extracting properly.

Check for System Updates:

• Make sure Windows is updated to the latest version, as some system updates might be necessary for the installation files to work correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,