support assistant stuck on installing

[ThomasEv]

When running the HP Support Assistant the assistant gets stuck endlessly on the "Installing" phase of the latest BIOS:

I have previously been able to use the support assistant without trouble to install updates including BIOS updates.

So what is going on here and how can I recover from this bug? I have stopped the process and restarted the system but the same outcome. It runs through the check marks before installing but then gets stuck on the Installing screen as seen forever.

Thomas

[WAWood]

ThomasEv

Hello;

Allow me to welcome you to the HP forums!

I read your post about your HP Support Assistant (HPSA) problems and wanted to help.

This thread by DavidPK has instructions for removing and reinstalling HPSA:  http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HPSF-exe-has-stopped-working/td-...


Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[EA2915]

I am having the exact same problem! Did you find a solution?

[Mikeanak]

Don't use HP SA for installing updates. You can use it just to check for updates and then download the drivers in a regular way from HP support web site.