synaptics driver

[maxomini]

 Cannot get synaptics touchpad to work, downloaded driver but no difference, please advice

[Deep_World]

Hi @maxomini,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

To better understand the situation, could you provide a few more details?

• Which HP model and Windows version are you using?
• Are there any error messages when you check Device Manager?

In the meantime, a few basic troubleshooting steps can often help:

1. Check Device Manager: See if the touchpad appears under “Mice and other pointing devices.” If it has a yellow warning icon, that usually indicates a driver issue.
2. Reinstall the Driver: Sometimes downloading the latest driver from HP’s official website and performing a clean install helps. Make sure to uninstall the old driver first.
3. Enable the Touchpad in Settings: Go to Settings → Devices → Touchpad and make sure it’s turned on. Some laptops also have a function key (like F5 or F7) to toggle the touchpad.
4. BIOS/UEFI Check: Occasionally the touchpad can be disabled in BIOS. A quick look there can confirm it’s enabled.

5. UEFI Test - Touchpad :

Request you to please follow the below steps for Touchpad:

Step 1: Unit should be in shutdown state.

Step 2: Press the power button and press the 'esc' key repeatedly.

Step 3: Once you are in the Boot menu, Press F2 to enter UEFI.

Step 4: Select COMPONENT TEST and select touchpad.

Step 5: Select and quick test.

Once completed, request you to please share an image of the test result in the chat.

If you can give me the details above, I can guide you step by step to get it working again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World